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Digital Service Builder Features

Powerful service building tools built on the UK Design System with accessible UX, easy collaboration and unrivalled customization.

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Complete logical rules editor and dynamic content support, with easy-to-configure drop-in actions for pulling and sending data.

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Go live and get instant access to our complete service analytics dashboard.

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UX & content design made easy

  • All the accessible patterns and components from the award-winning UK Design System, with full customization

  • Add comments to each page, with full comment history

  • Share prototype links with anyone using access links

  • Configure multi-user access to your service design libraries and configure roles & access permissions

  • Full cross-user change history; revert your service to any version without losing any iterations of your design

  • View page-flow logic with clear labels and automatic page-flow visualisation

  • Easily jump to configure any page, component or call-out action in your service from the Service Overview

  • Deploy your service into QA and Production environments with a few clicks, with full version tracking

Powerful logic

  • User-friendly rules editor for page flow and validation logic

  • Add standard validation with a few clicks

  • Support for sophisticated dynamic templating if you need it, with built-in logic tags and functions.

  • Capture repeating content and map it downstream.

  • Pre-populate and transform data from users or your systems.

  • Change the content within your service depending on user actions or data retrieved from elsewhere.

  • Pass data between services on the URL and use it to pre-populate or drive downstream processing.

  • Map user data to your downstream actions directly, or use logic, calculation and transformation functions.

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Move beyond the basics with our extensive component library

  • Choose from our page templates and drop in components from our extensive library

  • Special components including file uploads, postcode address lookup, repeating data capture and mapping

  • Split your services by type into libraries

  • Create and move pages and components with copy/paste

  • Create your own single or multi-page patterns to re-use across your services

  • Prototype immediately using default settings with no configuration required

  • Configure as much or as little as you need using our extensive validation, logic, data feed and call-out action functionality

  • Create accessible out of the box user journeys that meets Web Content Accessibility Guidelines (WCAG) 2.2 (w3.org)

Perfectly aligned branding for your organisation's web forms

  • The latest award-winning UK Design System backed frontend for clean, accessible mobile-friendly services out-of-the-box

  • Comprehensive look and feel customisation to fit with your organisation's branding

  • Adjust header and footer text and images

  • Select colours and fonts

  • Customize branding more deeply, overriding default style sheets using CSS or SASS

  • Free brand customization service for your organisation to match your own corporate branding and website - just contact Govforms support!

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Complete live service analytics - out of the box

  • Get real analytics showing 100% of the user activity on your service, showing you the facts you need

  • No analytics cookies - no need for annoying GDPR pop-ups

  • All data automatically stored server-side in the UK

  • At-a-glance key metrics dashboard

  • Get dashboards for your services in both QA and Production

  • User journey completions per hour and day

  • Page hits/fails per hour and day

  • Bounce/drop-off/completion rate

  • Drop-off page and time-on-page breakdown

  • Identify where users are hitting validation errors

  • Device and browser type breakdown

  • Audit trail for live data with linked views

  • Complies with privacy legislation

 

Addresses, maps and geographic lookups

  • One-click integration with Ordnance Survey maps

  • Drop-in mobile-friendly components allowing users to select geographic locations on a map, fetch geographic co-ordinates, nearest address and more

  • One-click setup for UK postcode address lookup, or provide switching between UK and international addresses with customizable address fields.

  • Flexible handling of address and geographic data, allowing fine grained mapping of address lines, co-ordinates and other location data to your downstream systems.

  • Built-in fallback support to OpenStreetMap maps and geographic data.

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Built-in integration with your Microsoft estate

  • Connect your Govforms service libraries to your own secure SharePoint drop-site, with easy configuration and built-in connectivity tests

  • Create SharePoint list items for each customer submission in just a few clicks with auto-mapping, or control mapping with logic templates for fine-grained data transforms

  • Send user uploaded files to your SharePoint site, with built-in structured folder naming

  • Send a PDF copy of users answers to your SharePoint site at the same time you email it to your customer

  • Configure Microsoft Power Automate to move data from your Govforms SharePoint drop site to downstream systems

  • Comprehensive file upload validation and processing options including auto-compress, image-to-PDF conversion, file size and type validation and AV scanning

  • Support for single site access permissions allowing you to restrict Govforms access to a single site within your Microsoft tenant, with secure secret key management built-in

  • Support for separate QA and Production sites

Learn about the Govforms secure platform and our data connectors

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