Features

Digital Service Builder Features

Powerful service building tools built on the UK Design System with accessible UX, easy collaboration and unrivalled customization.​ Complete logical rules editor and dynamic content support, with easy-to-configure drop-in actions for pulling and sending data.​ Go live and get instant access to our complete service analytics dashboard.

Darcy AI Assistant
at your fingertips

Confidently use Govforms builder with Darcy AI. Answer any question about our features and general guidance or simply have Darcy implement the solution for you.

Prompt to service in seconds
Type a plain-English description of what you need  and Darcy generates a complete multi-page service. Questions are structured, matched to your content, and everything lands in the builder ready to edit.

Refine through conversation
The first draft is rarely the final version. Keep chatting with Darcy to reshape the service. Add pages, change the flow, update question wording, or add conditional logic. Each message refines the output. When you're happy, jump straight into the visual builder to make any final tweaks manually.

UX and Content Design Made Easy

Design, collaborate, and launch with accessible, GDS-compliant tools.

All the accessible patterns and components from the award-winning UK Design System, fully customisable.

Collaborate easily with comments, version history, and shared previews.

Manage access and share prototypes with roles, permissions, and design libraries.

Deploy instantly to QA or Production with full version control.

Smart Logic and
Workflow Engine

Automate, personalise, and connect every step of your service journey.

Intuitive rules editor for page flow, validation, and dynamic content.

Trigger post-submission actions like API calls, notifications, or approvals.

Support for dynamic templating and logic tags for advanced customisation.

Capture repeating content and map it downstream.

Pre-populate and transform data across connected services.

Pre-populate and transform data across connected services.

Map user data to integrated systems directly or use logic, calculation and transformation functions.

Rich and Powerful
Component Library

Design faster with ready-made templates, reusable components, and advanced configuration options.

Choose from our page templates and drop in components from our extensive library.

Add complex features like file uploads, postcode lookup, repeating data capture and mapping.

Group and manage components across your services with shared libraries.

Prototype immediately using default settings with no configuration required.

Create accessible out of the box user journeys that meets Web Content Accessibility Guidelines (WCAG) 2.2 (w3.org)

Configure as much or as little as you need using our extensive validation, logic, data feed and call-out action functionality.

Real-Time Analytics
and Auditability

Understand user behavior and performance instantly with privacy-compliant, server-side analytics.

Get real analytics showing 100% of the user activity on your service.

No analytics cookies - no need for annoying GDPR pop-ups.

All data automatically stored server-side in the UK, fully GDPR-compliant.

At-a-glance key metrics dashboard. Audit trail for live data with linked views.

Get dashboards for your services in both QA and Production.

Track page performance with hits, fails, and time-on-page data per hour and day.

Device and browser type breakdown.

Track page performance with hits, fails, and time-on-page data per hour and day.

Addresses, Maps and Geographic Lookups

Add powerful mapping and address functionality to your service with built-in UK and international support.

One-click integration with Ordnance Survey maps.

Built-in fallback support to OpenStreetMap maps and geographic data.

Drop-in mobile-friendly components allowing users to select geographic locations on a map, fetch geographic co-ordinates, nearest address and more.

One-click setup for UK postcode address lookup, or provide switching between UK and international addresses with customizable address fields.

Flexible handling of address and geographic data, allowing fine grained mapping of address lines, co-ordinates and other location data to your downstream systems.

Custom Branding
and
Style Control

Create services that look and feel like your organisation accessible, consistent, and on brand.

The latest award-winning UK Design System backed frontend for clean, accessible mobile-friendly services out-of-the-box.

Comprehensive look and feel customisation to fit with your organisation's branding.

Adjust header and footer text and images. Select colours and fonts.

Customize branding more deeply, overriding default style sheets using CSS or SASS.

Get dashboards for your services in both QA and Production.

Track page performance with hits, fails, and time-on-page data per hour and day.

Free brand customization service for your organisation to match your own corporate branding and website, just contact Govforms support!

Authentication and Access Control

Choose from seven authentication methods, control who can view or submit, and configure session behaviour to match your service's risk profile.

Anonymous access
Public-facing services with no sign-in required.

GOV.UK Notify magic link Passwordless email sign-in. No password management needed.

OIDC / OAuth 2.0
Connect to any identity provider, including Azure Active Directory and other OIDC-compliant systems.

AWS Cognito
Hosted user pools with built-in MFA support.

Save and return
Users can pause and resume. Configure as single draft, multi-journey, or one-and-done.

Configurable session timeouts
Set inactivity limits with in-browser warnings before sign-out.

Group-based sharing
Users in the same group can view each other's submissions, for collaborative or organisational journeys.

Read-only access
Grant view-only permissions to staff or reviewers without allowing edits.

Integrations

Connect to Anything

Seamlessly integrate Govforms into the rest of your software ecosystem.
Use out-the-box connectors or custom secure API calls.

Connect your Govforms service libraries to your own secure SharePoint drop-site, with easy configuration and built-in connectivity tests.

Create SharePoint list items for each customer submission in just a few clicks with auto-mapping, or control mapping with logic templates for fine-grained data transforms.

Comprehensive file upload validation and processing options including auto-compress, image-to-PDF conversion, file size and type validation and AV scanning.

Support for single site access permissions allowing you to restrict Govforms access to a single site within your Microsoft tenant, with secure secret key management built-in.

Configure Microsoft Power Automate to move data from your Govforms SharePoint drop site to downstream system.

Send user uploaded files to your SharePoint site, with built-in structured folder naming.

Send a PDF copy of users answers to your SharePoint site at the same time you email it to your customer.

Support for separate QA and Production sites.

Full Feature List

Featured
Categories
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Feature

Cloud

Enterprise

We'll build your first service

Govforms team builds your first digital service as part of prototype faster onboarding
Support & Onboarding

UK-based live service support

Email, Slack, and Jira support from a UK-based team for enhanced customers
Support & Onboarding

Proactive platform monitoring

Platform health monitored proactively with alerts for any affected degradation
Support & Onboarding

Help centre & documentation

Comprehensive online documentation and how-to guides features and components
Support & Onboarding

G-Cloud procurement

Buy via Crown Commercial G-Cloud framework; available no full tender required
Support & Onboarding

Free branding service

Govforms team creates a custom theme matching your implementation time organisation's brand
Support & Onboarding

Enhanced support plan

Priority feature access, dedicated support contact, and response times contracted SLAs
Support & Onboarding

Architecture consultancy

Integration architecture review and advice from Govforms SharePoint or multi-system integration projects technical team
Support & Onboarding

MFA enforcement at library level

Enforce multi-factor authentication for all users in a library security policies
Governance & Platform Management

Service duplication & migration

Duplicate services between libraries; migrate services to configuration new teams or departments
Governance & Platform Management

Managed backups

Automated, fully managed backups of all service data and on Enhanced Support plans configuration
Governance & Platform Management

Library-based organisation model

Organise services into libraries representing teams or access controls; unlimited libraries departments; multi-library per organisation
Governance & Platform Management

Five-level role-based access control

Admin, Live + Analytics, Read-only, and separated from build access QA Tester roles
Governance & Platform Management

Environment-specific secrets management

Store API keys and credentials separately per non-admin users environment; production keys isolated from QA
Governance & Platform Management

Disaster recovery (1hr RPO / 24hr RTO)

Recovery point and time objectives for Enhanced Support with dedicated support contact customers
Governance & Platform Management

99.9% uptime target

Platform availability SLA backed by UK-hosted under 0.1 seconds infrastructure
Governance & Platform Management

Virus scanning on file uploads

Automatic antivirus scanning of all uploaded files before uploader notified storage
Security & Compliance

UK-only data residency

All data stored and processed on UK-based infrastructure; infrastructure never leaves the UK
Security & Compliance

TLS 1.2+ encryption in transit

All data encrypted in transit using TLS 1.2 or higher
Security & Compliance

Regular penetration testing

Independent security testing of the platform on a regular schedule
Security & Compliance

Private cloud / self-hosted deployment

Deploy Govforms on your own cloud infrastructure or hosting; contact Govforms to discuss private cloud
Security & Compliance

ISO 9001:2015 certification

Certified quality management system
Security & Compliance

ISO 27001:2022 certification

Certified information security management request
Security & Compliance

Environment isolation

Prototype, QA, and Production data are fully separated credentials, and API connections
Security & Compliance

Encryption at rest

All stored submission data and files encrypted at rest backups
Security & Compliance

AWS Well-Architected Partner

AWS architecture review and partner status Framework
Security & Compliance

Cyber Essentials Plus

UK government-recommended cybersecurity certification requirements
Security & Compliance

Crown Commercial Service approved supplier

Available via G-Cloud 13 procurement framework without full tender process
Security & Compliance

Validation failure tracking

Track which fields produce the most validation errors configurations across all submissions
Analytics & Reporting

Submission data viewer

View, filter, search, and export all submission data sort configurable in-platform
Analytics & Reporting

Tagged field analytics

Track specific fields for granular response pattern analysis and policy analysis
Analytics & Reporting

Power BI integration

Feed live submission data to Power BI dashboards for data refresh executive reporting
Analytics & Reporting

Real-time analytics dashboard

Live submission data, completion rates, drop-offs, and covers QA and Production separately device mix
Analytics & Reporting

No analytics cookies

100% server-side analytics — no consent pop-ups, no 60–70% of users. GDPR compliant by design data gaps from opt-outs
Analytics & Reporting

Drop-off analysis by page

See exactly which pages cause users to abandon; validation fail counts pinpoint friction in the journey
Analytics & Reporting

Device & browser breakdown

Submission data segmented by device type, OS, and design decisions browser
Analytics & Reporting

Audit event log

Immutable log of all platform events — page views, form workflow chains actions, errors, review decisions
Analytics & Reporting

API export of submission data

Pull submission data programmatically via Govforms API management or BI systems
Analytics & Reporting

REST API integration (full HTTP client)

Connect to any system with an HTTP endpoint; full key/mTLS), Liquid request body, response field request/response configuration mapping
Integrations

Power Automate

Trigger Power Automate flows on submission or at any workflow stage
Integrations

Power Apps & Power BI

Connect submission data to Power Apps and Power BI dashboard feeds dashboards
Integrations

Ordnance Survey Maps API

Licensed OS Maps integration for accurate UK geographic reference support built in data
Integrations

Mock API responses

Configure mock responses for development and testing Production uses live without hitting live endpoints
Integrations

Microsoft Dataverse

Direct integration with Dataverse tables for Power Platform workflows
Integrations

Microsoft SharePoint (Lists & Files)

Read from and write to SharePoint lists and document and Power Automate support libraries on submission
Integrations

Govforms REST API (programmatic access)

Access Govforms library resources programmatically via and submission retrieval API keys
Integrations

GOV.UK Notify (email & SMS)

Send confirmation emails and SMS notifications via trigger conditions GOV.UK Notify
Integrations

Client certificate authentication (mTLS)

Mutual TLS with client certificates for secure API back-end integrations connections
Integrations

Excel & CSV data feeds

Use uploaded Excel or CSV files as lookup data sources refreshable per environment within services
Integrations

AWS SES email

Send notification emails via AWS SES for services not using GOV.UK Notify
Integrations

AWS S3, Google Cloud Storage, Azure Blob

Store uploaded files directly to cloud storage providers providers simultaneously
Integrations

Action failure alerts

Email your team if a post-submission API action fails in payload production
Integrations

OIDC / OAuth 2.0

Connect to any OIDC-compliant identity provider including departmental SSO setups Azure AD and Okta
Authentication & Access

Read-only access mode

Grant view-only permissions to staff, reviewers, or caseworkers
Authentication & Access

MFA enforcement

Enforce multi-factor authentication at library or service for admin users level
Authentication & Access

Group-based sharing

Users in the same group can view each other's submissions
Authentication & Access

GOV.UK Notify magic link

Passwordless email sign-in via one-time link; no password dependency management
Authentication & Access

Configurable session timeouts

Inactivity limits with in-browser warnings before sign-out session warning pattern built in
Authentication & Access

AWS Cognito

Hosted user pools with configurable MFA support flows
Authentication & Access

Anonymous access

Public-facing services with no sign-in required
Authentication & Access

Text input & textarea

Single-line and multi-line text fields with character count display and hint text
Components

Video & media embedding

Embed video guidance or media content within service dependency pages
Components

Task list pattern

GDS task list page showing progress across multiple progress / completed) sections of a service
Components

Tables & repeating rows (Excel-style)

Spreadsheet-style data capture with multiple rows and validation rules configurable columns
Components

Select dropdowns

Dropdown selection with searchable option for large lists
Components

Shopping cart / multi-item

Add multiple items or selections within a single service submission
Components

Rich text & guidance pages

only pages with rich text, callout boxes, warning conditional text, and inset text
Components

Results table & search

Search and filter submission data; paginated results views for staff
Components

Payments integration

Collect payments via GOV.UK Pay or third-party payment API providers
Components

Radio buttons & checkboxes

Single and multiple choice selection with conditional reveal questions per option
Components

Maps & geolocation

Interactive map for location selection, coordinate capture, and lat/long configurable and nearest-address lookup
Components

File uploads

Secure file upload with virus scanning, type/size and size limits; multi-file supported restrictions
Components

Declaration & attestation

Legal declaration checkbox with audit-linked signature audit trail capture
Components

Date input

GDS date component with day/month/year fields and past-date-only constraints validation
Components

Confirmation page

Post-submission confirmation with reference number and number generated next steps
Components

Check your answers

Pre-submission summary page with change links per question
Components

Booking & calendar scheduling

Date/time slot selection with availability and confirmation booking workflow
Components

Address lookup (UK postcode)

One-click UK postcode lookup with address line field mapping configurable population
Components

Service-to-service linking

Link related services together; pass data between separate service journeys
Logic & Workflow

Save and return

Allow users to pause a journey and resume later across one-and-done; configurable per service sessions
Logic & Workflow

Post-submission actions

Trigger API calls, emails, SharePoint writes, and Power team by email Automate flows on submission
Logic & Workflow

Repeating groups

Capture multiple instances of the same data set (e.g. add/remove/edit per row multiple addresses, household members)
Logic & Workflow

Dynamic content display

Show or hide content blocks, questions, or guidance based on user input
Logic & Workflow

Multi-stage review workflows

Sequential approval chains with multi-party authorisation, at each stage return for correction, cancel/withdraw
Logic & Workflow

Multi-party authorisation

Require any N of a group, or all reviewers, to approve workflow stage before progressing
Logic & Workflow

Liquid templating engine

Full Liquid template language for dynamic content, API conditional display blocks payloads, and email bodies
Logic & Workflow

Field-level validation rules

Custom validation with configurable error messages per patterns field
Logic & Workflow

Document generation

Generate formatted PDFs or documents from submitted download data
Logic & Workflow

Data pre-population

Pre-fill fields from earlier answers, session data, or field external API lookups
Logic & Workflow

Conditional page routing

Show or skip pages based on user answers; build than, is empty, is not empty branching service journeys
Logic & Workflow

WCAG 2.2 AA compliance

All components and patterns meet WCAG 2.2 AA out of configuration needed the box
Build

Calculated fields

Automatically compute values from other field inputs; transforms, and conditional logic display results or use in logic
Logic & Workflow

Version history & rollback

Full revision history with compare and revert at any stage version without losing iterations
Build

Three environments: Prototype / QA /

Production systems; fully isolated Separate environments for build, test, and live with one-click promotion
Build

Shareable preview links

Share prototype links with stakeholders without deploying without sign-in to production
Build

Mobile-responsive by default

All services fully responsive across mobile, tablet, and desktop
Build

Page templates & reuse

Save and reuse pages across services; shared style libraries
Build

Page

Govforms — Full Feature Reference · February 2026 govforms.co.uk
Build

Multi-page service journeys

Build services spanning multiple pages with navigation, service back links, and progress indicators
Build

Internationalisation & Welsh language

Multi-language delivery including Welsh; auto-detect and language a first-class option translation dictionaries
Build

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