Digital Service Builder Features
Powerful service building tools built on the UK Design System with accessible UX, easy collaboration and unrivalled customization.
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Complete logical rules editor and dynamic content support, with easy-to-configure drop-in actions for pulling and sending data.
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Go live and get instant access to our complete service analytics dashboard.
UX & content design made easy
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All the accessible patterns and components from the award-winning UK Design System, with full customization
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Add comments to each page, with full comment history
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Share prototype links with anyone using access links
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Configure multi-user access to your service design libraries and configure roles & access permissions
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Full cross-user change history; revert your service to any version without losing any iterations of your design
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View page-flow logic with clear labels and automatic page-flow visualisation
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Easily jump to configure any page, component or call-out action in your service from the Service Overview
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Deploy your service into QA and Production environments with a few clicks, with full version tracking
Powerful logic
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User-friendly rules editor for page flow and validation logic
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Add standard validation with a few clicks
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Support for sophisticated dynamic templating if you need it, with built-in logic tags and functions.
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Capture repeating content and map it downstream.
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Pre-populate and transform data from users or your systems.
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Change the content within your service depending on user actions or data retrieved from elsewhere.
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Pass data between services on the URL and use it to pre-populate or drive downstream processing.
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Map user data to your downstream actions directly, or use logic, calculation and transformation functions.
Move beyond the basics with our extensive component library
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Choose from our page templates and drop in components from our extensive library
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Special components including file uploads, postcode address lookup, repeating data capture and mapping
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Split your services by type into libraries
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Create and move pages and components with copy/paste
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Create your own single or multi-page patterns to re-use across your services
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Prototype immediately using default settings with no configuration required
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Configure as much or as little as you need using our extensive validation, logic, data feed and call-out action functionality
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Create accessible out of the box user journeys that meets Web Content Accessibility Guidelines (WCAG) 2.2 (w3.org)
Perfectly aligned branding for your organisation's web forms
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The latest award-winning UK Design System backed frontend for clean, accessible mobile-friendly services out-of-the-box
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Comprehensive look and feel customisation to fit with your organisation's branding
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Adjust header and footer text and images
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Select colours and fonts
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Customize branding more deeply, overriding default style sheets using CSS or SASS
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Free brand customization service for your organisation to match your own corporate branding and website - just contact Govforms support!
Complete live service analytics - out of the box
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Get real analytics showing 100% of the user activity on your service, showing you the facts you need
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No analytics cookies - no need for annoying GDPR pop-ups
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All data automatically stored server-side in the UK
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At-a-glance key metrics dashboard
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Get dashboards for your services in both QA and Production
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User journey completions per hour and day
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Page hits/fails per hour and day
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Bounce/drop-off/completion rate
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Drop-off page and time-on-page breakdown
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Identify where users are hitting validation errors
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Device and browser type breakdown
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Audit trail for live data with linked views
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Complies with privacy legislation
Addresses, maps and geographic lookups
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One-click integration with Ordnance Survey maps
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Drop-in mobile-friendly components allowing users to select geographic locations on a map, fetch geographic co-ordinates, nearest address and more
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One-click setup for UK postcode address lookup, or provide switching between UK and international addresses with customizable address fields.
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Flexible handling of address and geographic data, allowing fine grained mapping of address lines, co-ordinates and other location data to your downstream systems.
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Built-in fallback support to OpenStreetMap maps and geographic data.
Built-in integration with your Microsoft estate
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Connect your Govforms service libraries to your own secure SharePoint drop-site, with easy configuration and built-in connectivity tests
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Create SharePoint list items for each customer submission in just a few clicks with auto-mapping, or control mapping with logic templates for fine-grained data transforms
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Send user uploaded files to your SharePoint site, with built-in structured folder naming
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Send a PDF copy of users answers to your SharePoint site at the same time you email it to your customer
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Configure Microsoft Power Automate to move data from your Govforms SharePoint drop site to downstream systems
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Comprehensive file upload validation and processing options including auto-compress, image-to-PDF conversion, file size and type validation and AV scanning
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Support for single site access permissions allowing you to restrict Govforms access to a single site within your Microsoft tenant, with secure secret key management built-in
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Support for separate QA and Production sites
Learn about the Govforms secure platform and our data connectors