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The Scottish Government Covid Grant

The Challenge

  • The Scottish Government Directorate for Covid Business Support & Resilience reached out to us to create a Covid-19 PCR test digital booking tool.

  • A digital service was required to allow eligible citizens from each Scottish Local Authority to apply for a grant payment following a positive test result.

Our Answer

  • Gathered requirements from Scottish Government policy and operations colleagues and provided a service design and prototype. 

  • Designed and built a branded, accessible, inclusive and security-compliant digital experience using the Govforms Digital Service Builder for Scottish citizens in all communities and regions of Scotland.

  • The design and build featured a 12 page digital service with data entry validation and branching logic based on citizen input answers to questions, using Scottish Design System components that we provide out-the-box.

  • Tested and iterated the service first using the prototype, put the beta live and rapidly iterated the beta service.

  • Following a successful completion of the digital journey for eligibility the user was provided with a link to their Scottish Local Authority grant redemption landing page.  Mapping between selected local authority was easily maintainable with no code, using Govforms Digital Service Builder to update and deploy with a few clicks. 

  • In parallel, the operations team received a daily update of eligible citizens, using the Govforms Reviewer dashboard.  They were able to report upon the uptake of this Covid policy initiative.  The spreadsheet download function was used as a rapid tactical solution to drive downstream processes. 

The Results

Scottish Citizens Supported Economically during the Covid Crisis in Partnership with Local Authorities

  • Several thousand Scottish citizens were able to seamlessly receive a grant whilst off work with Covid-19.

  • Citizens were successfully directed to grant application landing pages at all 32 Scottish Local Authorities:

  • Aberdeen City Council, Aberdeenshire Council, Angus Council, Argyll and Bute Council, City of Edinburgh Council, Clackmannanshire Council, Comhairle nan Eilean Siar, Dumfries and Galloway Council, Dundee City Council, East Ayrshire Council, East Dunbartonshire Council, East Lothian Council, East Renfrewshire Council, Falkirk Council, Fife Council, Glasgow City Council, Inverclyde Council, Midlothian Council, North Ayrshire Council, North Lanarkshire Council, Orkney Islands Council, Perth and Kinross Council, Renfrewshire Council, Scottish Borders Council, Shetland Islands Council, South Ayrshire Council, South Lanarkshire Council, Stirling Council, The Highland Council, The Moray Council, West Dunbartonshire Council, West Lothian Council.

Rapid Fault Free Digital Delivery to Scottish Design System Standards

  • The whole capability was delivered in 2 weeks bug free from configuring out of the box components in the Govforms platform.

  • Citizens had a seamless digital experience from to the grant service by Govforms use of Scottish Government Design System an out of the box capability in Govforms Digital Service Builder

  • The service ran successfully without any unplanned downtime for several months

Saved 8x times the traditional cost and was greener

  • Overall the Govforms solution was 8 times more cost effective than bespoke traditional digital building and live running.

  • A low cost fixed priced delivery meant that budget parameters were met.

  • The service contributed to a greener Scotland through the reuse of components in Govforms platform meant that less energy was needed to create the service than traditional digital approaches.

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