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Support

Get the support you need, from tech answers to on-the-ground expert delivery resource to deploy your new digital service in record time.

Any service you deploy to our Production platform comes with UK-based comprehensive live service support as standard.

Fully inclusive live service support

  • We proactively monitor every live service running on our platform and send you alerts if we detect any issues

  • UK-based expert live service support comes as standard for any service you put live on our platform

  • Tight issue resolution SLAs with 24 hour response time + 2 day turnaround time targets for our Enhanced Support customers.

  • Email, Slack and Jira support channels plus our attendance at regular support checkpoints

  • 99.9% availability with unlimited scalability

  • Fully managed backups with 100% UK data residency.  1 hour RPO and 24hr RTO for Enhanced Support customers.

  • Lightning fast: we monitor our platform performance, with sub 1 second page load time guaranteed and typical page load times coming in at under 0.1 seconds

Relaxing in Park

Expert tech support

Cup of Coffee
  • Struggling with how to use our platform to get your digital service just right?  Drop us an email and one of our experts will get right back to you

  • Full product tech support with contracted SLAs for our Enhanced Support customers.

  • Feature requests: if there is something you need that we can't yet offer, send us a feature request and we'll get back to you with where it sits on our roadmap and what might work for you in the meantime

  • In-product design user guidance and full API and dynamic templating reference documentation

  • Comprehensive step-by-step tutorials

On-the-ground help to build your mission-critical digital service

  • Speak to us about our optional service design, UX and content design services

  • We can provide UK-based design experts with experience in UK government digital service design and guru-level know-how to build your digital services in super-compressed time-scales using Govforms platform

  • Competitive rates on our standard SFIA rate-card with options to engage under G-Cloud, DOS or as sub-contractors

  • Ask us about our free prototype offer!

Designing on Laptop

Learn about our simple transaction-based pricing

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